This is a Reception | Admin Assistant role with Burbank Group based in Melbourne, VIC, AU Burbank Group Role Seniority - junior More about the Reception | Admin Assistant role at Burbank Group Are you passionate about delivering exceptional customer service and creating a welcoming environment? We’re looking for a Receptionist | Administrative Assistant to join our Operations team here in Altona and be the friendly face of our business. About The Role As the first point of contact for visitors and callers, you’ll play a key role in ensuring a professional and positive experience. This role combines reception duties with administrative support, offering variety and the opportunity to work closely with our Customer Care Manager and broader operations team. What You’ll Do Greet and assist visitors, ensuring a warm and professional welcome Manage the phone system and direct calls to the right departments Handle incoming and outgoing mail and courier services Schedule and monitor meeting rooms Review sales paperwork and complete file checks Book customer EDGE appointments and tours Order engineering, window schedules, heating/cooling layouts, and energy reports Assist with following up soil surveys, pre-lodgements, and verify land availability with developers Provide Administration Assistance to Burbank Management Team as required. What We’re Looking For Proven experience in administration Strong communication skills and a professional presentation Excellent organisational and time management abilities Confidence working with computers and systems Ability to work independently and under pressure A customer-focused mindset and attention to detail What We Offer As Part Of The Burbank Group, You’ll Enjoy Free onsite parking Employee perks, recognition programs, and a vibrant workplace Career development and internal progression opportunities Access to training and mentoring from experienced professionals Supportive and inclusive team culture Stable, full-time role with a well-established and respected brand in the residential construction industry Ready to Apply? If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Apply now or reach out to Lainie McCluskey, Talent Acquisition Lead, for a confidential chat. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Burbank Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Greeting and assisting visitors Managing the phone system Handling incoming and outgoing mail Key Strengths Proven experience in administration ️ Strong communication skills ⏰ Excellent organisational and time management abilities Confidence working with computers and systems Ability to work independently and under pressure Customer-focused mindset and attention to detail Why Burbank Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Burbank Group not with Hatch.
